How to cancel AOL

August 5th, 2005 Chris
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AOL puts their fast talkers in the cancellation department. They wheel and deal, offer you more free months, espouse the virtues of AOL, and generally make it really difficult to cancel.

I was ready for this, and managed to cancel my account in an eye-poppingly fast 7 minutes. How, you may ask? Here are some tips to remember:

  • When they ask you why you’re cancelling, don’t say “I’m switching to DSL” or that “the price was too high”. These give them openings to try other sales pitches. Just say “I didn’t like it. When asked to elaborate, continue to say firmly “I just didn’t like it”.
  • Similarly, when they offer you free anti-virus protection, just keep saying “I don’t need it”.
  • Be firm and grumpy. They’ll try to get you into some friendly banter before they move in for the sale. Don’t let them waste your time.

I’m back on a high speed connection and combined with the new computer, everything feels zippy and responsive. I’m happy once again.

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